BPO & Service Desk

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Outsource to a team you can trust

Keeping your business running smoothly and addressing issues quickly is critical, and we understand that staffing a scalable 24/7 service desk can be an enormous drain on your time, resources and budget. Our team of dedicated consultants uses a data-driven approach to design the optimal BPO & service desk solutions for your needs. We leverage best practices to help you scale coverage quickly and cost-effectively and accelerate the resolution of issues.

Our team provides a variety of BPO & service desk offerings

Quality Review & Contract management

Managing contract risk is an important part of the contract management process. In order to promote operational efficiency, capitalize on opportunities, maximize growth, and mitigate risks, companies must implement and maintain an organized contract management process.

Tech T1/T2 Support Desk

Filters Help Desk escalations and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support.

Crisis & Communication management

Designed to combat crises and to lessen the actual damages inflicted. Crisis management should not merely be reactionary; it should also consist of preventative measures and preparation in anticipation of potential crises.

KB / FAQ / Online Help management

Real time monitoring & escalations: Automated monitoring of your ecosystem (internal and external) with calls to action and real time root cause analysis.

Real-time Monitoring & Escalations

Automated monitoring of your ecosystem (internal and external) with calls to action and real-time root cause analysis.

Content management

Collection, delivery, retrieval, governance and overall management of information in any format.

Business Continuity

Identifying an organization’s risk of exposure to internal and external threats. Activating levers and action plans to keep your business running in the face of any issue.

ITIL Operations management

Certified ITIL experts – Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

Growing Global Teams: A Best Practice Approach to Organizational Design

As a global organization that has grown from just a few employees in 1995 to more than 14,000 professionals across five continents, we’ve learned a thing or two about evolving teams to support business expansion. In this eBook, we’ll share some best practices that can help your business grow and nurture global teams.