How reporting improves process refinement in the globally distributed contact center
Good business decisions depend upon quality data. Discover how reporting improves process refinement and decision-making in the globally distributed contact center.
Improving issue identification and resolution in the globally distributed contact center
In this article, we’ll share why data is critical to improving issue identification and resolution in the globally distributed contact center.
5 tips to help your brand earn customer trust
Customers buy from brands they believe in. Use these five tips to help your brand build credibility and earn customer trust.
3 job interview mistakes you might not know you’re making
Looking to tune up your interview skills? Here are three job interview mistakes you might not know you’re making.
Meet Rachel Warren
Welcome back for another month’s Employee Spotlight. For those of you new to this, we choose a EveryIT employee and ask them questions about their role in the company, as well as a few “just for fun” questions, so our readers get the chance to learn more about the incredible people who make up our […]
What global contact centers can learn from the Black Thunder mine disaster
Is your global contact center prepared for a disaster or disruption? Explore some key contingency planning insights from the Black Thunder mine disaster.
EveryIT Consulting Opens Managed Services Operations Center in Costa Rica
When operating a contact center, it can be challenging optimizing staffing levels. Too many agents on a shift can eat into profits. Too few can negatively impact the customer experience. And when you’re managing staffing levels across multiple, globally distributed contact center partners, the complexity escalates. Between technical debt inherited from contact center partners, manual […]
Why your globally distributed contact center depends on access to clean data
Do you have access to clean data? Find out why data access, cleanliness, and aggregation are vital to a globally distributed contact center.
Improve workforce optimization in the globally distributed contact center
Running a globally distributed contact center can be incredibly complicated. Discover four common issues and areas to assess to help you improve workforce optimization.
4 tactics to fuel a growth mindset and expand your potential
Discover four ways to fuel a growth mindset to expand your potential. Plus, check out the latest career opportunities at EveryIT.